Here at Queen of Specs, we take your privacy seriously and we manage your data carefully, see below to find out what we do with your data and who we share it with. If you have any questions on what information we hold, or you'd like to be removed from our database, please unsubscribe on the email or contact us here.


When you contact us, we may keep a record of this communication to help solve any issues you might be having.

When you sign up to join the Queen of Specs mailing list, we hold your name and email address to keep you up to date by sending a copy of our regular newsletter, telling you about all about what's happening at Queen of Specs We use MailChimp to store our newsletter information.

We will use your personal information - name, address, telephone number and payment details to

•    communicate with you
•    fulfil your order

We will use your sensitive information -  your sight test prescription and PD (interpupillary measurement) and any images to

•  determine the best lenses for you
•  create your glasses or sunglasses
•  fulfil your order

Third Parties

We only pass on your information to our certified laboratory partners to create your prescription / personal glazing for your eyewear and even then, it's not fully identifying data - it will not have your full name and address attached to it.


We will keep your personal information for as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services, including aftercare. We are legally obliged to keep records of orders for tax purposes.  


We collect and use non-personal information in the following ways. 


Our website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, but the website may not function properly.

Web analytics

We look at which pages on our website are visited most frequently and how long visitors spend on our site. We use this information to help make our site better for you to use.

We use Google Analytics to optimise and analyse our website. Google stores information collected by cookies on their servers. More information on this can be found here: Google Privacy Policy


We've put in place technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available. 


From time to time we may add to this privacy policy. Please check back here for any updates. 

Find out about your rights here... 

My rights to my information